Communicating Effectively in Rapidly Changing Times
Keywords:
communication, academic libraries, Great Recession, library budgets, effectiveness, informing, seeking feedbackAbstract
This paper investigates communication in academic libraries that experienced rapid changes during the Great Recession and its aftermath. The investigator conducted a multi-case study, in which she interviewed library and university participants in three U.S. academic libraries in 2010. Results show that communication existed for the most part in the three libraries, all of which were maintaining strategic priorities while experiencing dramatic changes.