eUtlibQual

the instrument for evaluating e-service quality of academic library

  • Olga Einasto University of Tartu Library

Abstract

The aim of this article is to present the instrument for the evaluation of e-service quality in academic library, based on the case study – service quality monitoring in the University of Tartu Library, Estonia. The article offers practical help to researchers and practitioners for e-service quality evaluating and improvement. The proposed approach allows gathering necessary information to focus strategic planning on services important for users and to efficiently allocate the library‟s resources.

Published
2019-02-11
How to Cite
EINASTO, Olga. eUtlibQual. Qualitative and Quantitative Methods in Libraries, [S.l.], v. 6, n. 3, p. 381-393, feb. 2019. ISSN 2241-1925. Available at: <http://qqml-journal.net/index.php/qqml/article/view/416>. Date accessed: 04 aug. 2020.