the instrument for evaluating e-service quality of academic library

  • Olga Einasto University of Tartu Library


The aim of this article is to present the instrument for the evaluation of e-service quality in academic library, based on the case study – service quality monitoring in the University of Tartu Library, Estonia. The article offers practical help to researchers and practitioners for e-service quality evaluating and improvement. The proposed approach allows gathering necessary information to focus strategic planning on services important for users and to efficiently allocate the library‟s resources.

How to Cite
EINASTO, Olga. eUtlibQual. Qualitative and Quantitative Methods in Libraries, [S.l.], v. 6, n. 3, p. 381-393, feb. 2019. ISSN 2241-1925. Available at: <>. Date accessed: 04 aug. 2020.